RETURNS & EXCHANGES
PHYSICAL PRODUCTS
You can return items within 14 days of receiving them, as long as they’re in their original condition and packaging. Return shipping costs are covered by the buyer.
CUSTOM ORDERS
Custom-made items can’t be returned or exchanged.
DIGITAL PRODUCTS
Digital products (patterns, masterclasses, etc.) can’t be returned, except if the file is defective or sent by mistake.
HOW TO REQUEST A RETURN
Simply email lena.zaycman@gmail.com with your order number, order date, and a short note about why you’d like to return the item. Refunds are processed within 30 days after the returned item is received.